Refund and Returns Policy - Tiandy CCTV

At tiandycctv.lk we stand behind the quality of our surveillance technology. If you are not entirely satisfied with your purchase, we are here to help you navigate the return process.

1. Return Window

Items must be postmarked and shipped back to our facility within 7 days of the delivery date. Returns initiated after this 7-day window will not be eligible for a refund or exchange.

2. Eligibility & Exclusions

To ensure the integrity of our security products, all returns undergo a strict technical inspection. Returns will be rejected if the product shows signs of:

Physical Damage: Any cracks, dents, cut wires, or tampered casings.
Environmental Damage: Evidence of water ingress or moisture (for both indoor and outdoor rated units).
Electrical Damage: Blown circuits or components caused by lightning strikes, power surges, or the use of incorrect power supplies.

Note: Products must be returned in their original packaging, including all cables, mounts, manuals, and software.

3. Return Shipping & Fees

Shipping Costs: The client is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Restocking Fee: A [Optional: Insert %] restocking fee may apply to opened items that are found to be in perfect working condition.

4. The Review & Refund Process

Once your return is received, our technicians will conduct a comprehensive review of the unit’s hardware and internal logs.

Inspection: We will verify that the camera has not been damaged by water, lightning, or physical impact.
Notification: We will notify you via email regarding the approval or rejection of your refund based on the technical findings.
Approval: If approved, your refund will be processed to your original method of payment within [Number] business days.

How to Initiate a Return

Please contact our support team at [Email/Phone Number] with your order number and reason for return to receive the authorized return shipping address.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.